At Mobile Bodies, we value your business and your time. When you book with us we are making a commitment to guarantee your appointment time and refusing all other requests once you have made the appointment.

When you book an appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients.
Please understand practitioners only get paid when a service is delivered.
Respecting one another's time is essential.

24-hour notice is required for all cancellations:

Cancellations without 24-hour notice will be charged a rate of 50% of booked service fee and must be paid prior to the follow-up appointment.
No shows will be charged the full-service rate for service rendered and must be paid prior to the follow-up appointment.

Exceptions to this rule are listed below:

The appointment can be filled with another client.
COVID-19 cancellations due to symptoms, exposure or taking care of a loved one are cancelled without question, rebooking will require 14-days or negative testing.
If an appointment is cancelled on behalf of Mobile Bodies for any reason you will not be charged a fee.
- 24-hours prior to your appointment, you will receive a covid-19 questionnaire which is required to be filled out prior to your appointment. If this questionnaire is not filled out by the day of your appointment will be cancelled.
- Upon booking your first appointment you will be emailed an electronic intake form which must be filled out prior to your appointment. If this intake form is not complete it will have to be filled out during your appointment time. filling out this form prior to your appointment meeting will help us to serve you better.

If an emergency arises, please let us know as soon as possible so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your therapist may make an exception to the above policies on those rare occasions.
Missed appointment fees are not eligible for direct billing or insurance compensation.